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Customer Service Administrator

Location: Portland, OR

CUSTOMER SERVICE ADMINISTRATOR

Reports To: Customer Support Supervisor

Department: Customer Service

Direct Reports: None

FLSA Status: Non-exempt

Employment Type: Full Time

Pay Range: $18 - $22 per hour

Position Overview:

Responsible for front-line customer phone support, including answering basic scheduling questions, identifying high-value customers, calming upset customers, and escalating / routing calls as appropriate. Collaborates with managers, scheduling / billing administrators, and other office staff in delivering an excellent customer experience.

Job Responsibilities:

Qualifications:

Education & Certifications:

Experience:

Key Competencies:

Physical Requirements:

Working Conditions:

EEO Statement: Performance Systems Integration provides equal employment opportunities for all persons regardless of race, color, religion, sex, national origin, handicap, disability, ancestry, age, veteran status, marital status, sexual orientation, or any other protected group status as defined by law.